Refund policy

What we can promise, and why.

WHY THIS POLICY LOOKS DIFFERENT FROM MOST STORES

KROWN holds no stock. Nothing sits on a shelf waiting to be sold, exchanged, or restocked. Every piece — a tee, a cast pendant, a woven duvet — is produced specifically because you ordered it. That's the entire model behind the craft and the wait times described in our Shipping Policy. It also means we genuinely can't offer the kind of no-questions, mail-it-back-for-any-reason return that a retailer holding physical inventory can. There's nothing to put back on a shelf. What we can promise instead is that if something arrives wrong, we make it right, fully, at no cost to you.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, misprinted, or with a manufacturing fault, we replace it at no cost — no return shipping required. Email hello@wearkrown.com within 14 days of delivery with your order number and a photo of the issue. Replacements enter production the same way your original order did, so the standard timeline for that line applies again from that point.

WRONG SIZE OR CHANGED MIND

Because nothing is held in stock, we can't accept size or preference returns the way a retailer with warehouse inventory can — a different size or design is a new production run, not a swap. If you're unsure between two sizes or two pieces, email us before ordering. We'd rather help you get it right the first time than untangle it after.

WHAT'S NOT COVERED

For reasons of hygiene, pierced jewelry cannot be returned or exchanged once worn, regardless of reason. This does not affect your statutory rights where applicable in your country.

CANCELLATIONS

Because production begins quickly after an order is placed — particularly for Streetwear and The Relics — cancellation windows are short. Email us as soon as possible if you need to cancel; if production hasn't started, we'll cancel and refund in full. Once a piece has entered production, it can no longer be cancelled, since the materials and labor are already committed to your order specifically.

REFUND TIMING

Approved refunds are processed within 3–5 business days back to your original payment method. Your bank or card provider may take an additional few days to reflect it.