FAQ

Answers before the piece enters production.

WHAT IS KROWN?

KROWN is a design universe built around graphic wearables, objects, characters and symbols. The collection is streetwear-led, with selected releases across archive objects, relics and plush.

WHAT DOES MADE TO ORDER MEAN?

It means the selected piece is prepared after an order is placed, rather than taken from conventional mass inventory. Preparation time comes before transit.

HOW LONG WILL MY ORDER TAKE?

Timing varies by product, selected configuration, delivery service and destination. Check the product and shipping information before ordering. We avoid giving one universal time because it would not be accurate for every piece or destination.

CAN I TRACK MY ORDER?

Where the selected delivery service supports tracking, tracking information is provided after dispatch. If you need help, contact KROWN with your order reference.

HOW DO I CHOOSE A SIZE?

Use the size guide on the product page. Where a product has a fit or configuration that affects the guide, the guide is designed to resolve to the relevant product profile. If you are unsure, contact us before ordering.

WHY ISN'T EVERY MATERIAL A CUSTOMER OPTION?

Some material choices are part of a product’s production configuration rather than a decision that needs to sit in front of every customer. KROWN shows customer-facing choices that are meaningful to the product, and keeps verified material information available where it helps you understand the selected piece.

WHERE CAN I FIND CARE INFORMATION?

Care is product-specific. Review the product’s care guidance and any label supplied with your piece. The Care page provides general hierarchy, but the selected product always takes priority.

CAN I CHANGE OR CANCEL AN ORDER?

Contact KROWN as soon as possible. Because a made-to-order piece may move into processing after an order is placed, a change or cancellation cannot be guaranteed. Requests are reviewed under the applicable policy.

WHAT IF MY ORDER ARRIVES DAMAGED OR THERE IS A PROBLEM?

Contact KROWN with your order reference, a clear description and photographs where relevant. We will review the issue under the applicable policy.

CAN I RETURN OR EXCHANGE MY ORDER?

Please review the Returns and Refund Policy for the terms that apply to your order. If you need help interpreting the policy before ordering, contact KROWN.

WILL I PAY DUTIES OR TAXES?

International delivery conditions can vary by destination. Consult the shipping policy and checkout information for the terms that apply to your order.